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Introduction to Process Mining with ProM (FutureLearn)

Learn how to use the free, open source process mining framework (ProM) to analyse, visualise, and improve processes based on data. Process mining combines business process management with data science. Using process mining, you can analyse and visualise business processes based on event data recorded in event logs. For example, you could analyse how people use public transportation; verify whether a loan application is processed correctly by a bank; or predict when hardware parts are likely to fail. This online course will give you an introduction to this new and exciting field.

What topics will you cover?

Process mining provides a critical, process-centric perspective on data, which is not available with classical data mining or machine learning techniques. For example, with process mining you can:

– analyse how people use public transportation;

– verify whether the loan application process in a bank is executed correctly;

– gain insights in customer journeys on a website and combine this with interactions on different channels such as phone and e-mail;

– analyse learning behaviour of students in a MOOC to improve course contents;

– predict when hardware parts are likely to fail.