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Operations Management (Coursera)

In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently.

Upon successful completion of this course, you will be able to:

• Understand the role of operations management

• Relate underlying principles to operations management frameworks and techniques

• Synthesize information to make strategic operations decisions

• Evaluate processes on different dimensions

• Apply analytical techniques for tactical operations decision

Course 3 of 7 in the Value Chain Management Specialization.



Course Orientation

In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.

Module 1: Operations Strategy

Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations strategy.

Graded: Module 1 Graded Quiz

Graded: Module 1 Assignment 1

Graded: Module 1 Assignment 2


Module 2: Process Analysis

Module 2 discusses types of process arrangements and when each might be appropriate. It introduces process metrics with a focus on Little’s law and how it functions in practical contexts. It also covers how variability affects process capacity and planned utilization.

Graded: Module 2 Graded Quiz

Graded: Module 2 Assignment 1

Graded: Module 2 Assignment 2


Module 3: Inventory and Supply Chain Management

Module 3 focuses on making sound decisions about inventory and supply chains. In addition to discussing approaches to categorizing inventory, tracking its performance, and implementing inventory policies, the module covers questions of outsourcing and supply chain, including how to avoid the bullwhip effect.

Graded: Module 3 Graded Quiz

Graded: Module 3 Assignment


Module 4: Quality Management – Part 1

Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.


Module 4: Quality Management – Part 2

Graded: Module 4 Graded Quiz

Graded: Module 4 Assignment

Course Conclusion