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Setting Expectations & Assessing Performance Issues (Coursera)

Setting clear expectations and establishing accountability are the core responsibility of mangers. In this course you will explore how to collaboratively develop expectations, assess performance against expectations, and when expectations are not met, how to determine the underlying issues that are impeding performance.

Mangers need to be able to diagnose why a performance gap exists. In this course, you will learn a method for discerning the root cause of poor performance, and how to respond as a manger-coach to different types of performance issues to help your staff improve and excel.

Setting Expectations & Assessing Performance Issues is course 2 of 5 in the Coaching Skills for Managers Specialisation.

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. In the capstone course, you will apply insights about management and coaching to develop your own coaching practice and tools.